Refund policy

RIGHT OF WITHDRAWAL

11.1. Purchases on our site are subject to the provisions of the Italian Legislative Decree. 206/2005 (Consumer Code), imposed in relation to distance contracts, in cases where the delivery of the goods takes place at the residence or place indicated by the Customer, as such purchases are concluded outside of commercial premises.

The Customer has the right to withdraw from the contract within the conventional term of 15 days from receipt of the goods, returning the purchased product to the seller. It should be noted that in the event that the purchase of a product is combined with another good sold at a very low price or even free, the right of withdrawal will be legitimately exercised with the return of both goods, given the incidental link.

The legislation provides that the right of withdrawal can only be exercised by individuals (consumers) who act for purposes other than their own business. The right of withdrawal, therefore, cannot be exercised by legal persons and individuals who act for purposes connected to a business. Purchases made by retailers or by those who purchase in any way for resale to third parties are also excluded from the right of withdrawal. It is necessary to have the following components, documents and data:

- original packaging, intact and complete with all its parts;

- original invoice;

At this point you can contact the Supplier via the contact details on the Website, who will inform you of the measures to be taken to open the withdrawal procedure, simultaneously giving you authorization to return the goods.

After activating the withdrawal procedure, it is necessary to include the original envelope containing the goods in suitable packaging, in order to protect the original covers of the products from any damage or alterations. The Supplier reserves the right to refuse the goods received in conditions that are not consistent with the procedure described above.

The goods will be shipped by the Customer at his own expense within 10 days of the return communicated by the Supplier (art. 67 Legislative Decree 206/2005).

 The Supplier reserves the right from now not to accept shipments of components or products that:

- Do not contain original packaging and accessories;

- Have been carried out without activating the request for intervention to the Supplier;

- Have been carried out without following the shipping procedures indicated by the Supplier.

In such cases, the transport costs relating to both the shipment and the return will be borne by the Customer